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Caretel Infotech Ltd.

Caretel Infotech Ltd. operates in the area of Multimedia Contact Centers including Business Process Outsourcing. The company has well-established process conforming to ISO 9001 standards. Caretel believes that People, Process and Technology are the core ingredients of a Call Center to ensure quality service delivery and delight for customers and works to ensure it. Caretel has been handling the voice and non voice BPO operation which includes:

  • Customer care
  • Tele sales
  • Lead generation
  • Collections
  • Market Research
  • Loyalty programs
  • Order booking
  • Web response
  • Multilingual e-book publishing
  • Data entry and processing
  • Complete processes like Bill generation, printing, payment collection and follow-ups for Telecom, Banking and Insurance segments.

Some of the key clients amongst an impressive list of over 60 major corporations include: ICICI Bank, National Insurance, Nokia, Tata Teleservices, Idea, Reliance, Spice Communications, Pizza Hut, Samsung, Videocon, Electrolux, Eureka Forbes, Godrej, Touchtel, GMI, Kinley, CDAC, Indian Airlines etc.

On behalf of ICICI Bank, the biggest private sector bank in India, Caretel operates outbound calling for collection process for entire Northern and Eastern India.

Caretel uses predictive dialers, voice loggers and bargin facilities for dialing, recording, live listening and auditing of the calls. Remote logging at the ICICI Bank servers is used for accessing the database of the Bank to update the status of the calls. The center has N+1 redundant power back and leased lines for connectivity .Caretel has also developed a web based application to forward the collection leads and get the update from the relevant agencies. The center has modern multimedia equipped training facilities with roof mounted LCD projectors.

The ICICI Call Center run by Caretel has centralized quality and process control team to ensure defect free service delivery. The center has grown more than 300% from the initial capacity and is poised for exponential growth in near future.

Caretel has a rich experience of handling upto 180 million CTI calls per annum, along with large back-office operation.

 

Location

The company operates IT enabled services in top 13 business cities including Delhi, Mumbai, Calcutta, Chennai, Hyderabad, Bangalore, Ahmedabad, Pune, Kanpur and Chandigarh –one of the most geographically diverse IT enabled operations in the country
 
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